Privacy policy
Privacy Policy
This Privacy Policy describes how Loratta Jewelry (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from lorattajewelry.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other actions required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services.
When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you.
The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
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Contact information, including your name, address, phone number, and email address.
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Order information, including your billing address, shipping address, payment confirmation, email address, and phone number.
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Account information, including your username, password, security questions, and other information used for account security purposes.
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Customer support information, including the information you choose to include in communications with us, such as when sending a message through the Services.
Some features of the Services may require you to provide certain information directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”).
To do this, we may use cookies, pixels, and similar technologies (“Cookies”).
Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
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Companies that support our Site and Services, such as Shopify.
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Our payment processors, who collect payment information (for example, bank account, credit card, or debit card information, billing address) in order to process your payment, fulfill your orders, and provide requested products or services in accordance with our contract with you.
When you visit our Site, open or click emails we send, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.
Any information obtained from third parties will be treated in accordance with this Privacy Policy. Please also see the section below titled “Third-Party Websites and Links.”
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide the Services and fulfill our contract with you, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, and enabling account-related features.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing advertisements for products or services.
This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
For residents of the European Economic Area (EEA), the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Article 6 (1) (f) GDPR.
Security and Fraud Prevention
We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
If you choose to use the Services and create an account, you are responsible for maintaining the security of your account credentials. We strongly recommend that you do not share your username, password, or other access information with anyone.
If you believe your account has been compromised, please contact us immediately.
For residents of the EEA, the legal basis for these activities is our legitimate interest in maintaining a secure website pursuant to Article 6 (1) (f) GDPR.
Customer Support and Service Improvement
We use your personal information to provide customer support and improve our Services.
This is in our legitimate interest to respond to you, provide effective services, and maintain our business relationship with you pursuant to Article 6 (1) (f) GDPR.
Cookies
Like many websites, we use Cookies.
For specific information about the Cookies we use with Shopify, please visit: https://www.shopify.com/legal/cookies
We use Cookies to improve our Site and Services, including remembering your actions and preferences, running analytics, and better understanding user interaction with the Services.
We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to remove or reject Cookies through your browser settings.
Please note that removing or blocking Cookies may negatively affect your user experience and may cause some Services or features to function improperly or become unavailable.
Blocking Cookies may also not completely prevent information sharing with third parties, such as advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.
These circumstances may include:
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With vendors or service providers who perform services on our behalf, such as IT management, payment processing, data analytics, customer service, cloud storage, order fulfillment, and shipping.
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With business and marketing partners to provide services and advertising.
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When you direct, request, or otherwise consent to our disclosure of certain information to third parties.
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With our affiliates or within our corporate group in our legitimate interest of operating a successful business.
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In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, enforce our terms, or protect the Services and users.
Third-Party Websites and Links
Our Site may contain links to third-party websites or online platforms.
If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies and terms.
We are not responsible for the privacy or security of such websites or the accuracy of information found on them.
Children’s Information
The Services are not intended for children, and we do not knowingly collect personal information from children.
If you are a parent or guardian of a child who has provided us with personal information, please contact us to request deletion.
To our actual knowledge, we do not “sell” or “share” personal information of individuals under 16 years of age.
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.”
Any information you send to us may not be secure during transmission. We recommend not using insecure channels to communicate sensitive or confidential information.
How long we retain your personal information depends on factors such as maintaining your account, providing Services, complying with legal obligations, resolving disputes, and enforcing agreements.
Your Rights
Depending on where you live, you may have some or all of the following rights regarding your personal information:
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Right to access information we hold about you.
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Right to request deletion of your personal information.
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Right to correct inaccurate personal information.
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Right to data portability.
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Right to opt out of targeted advertising, sales, or sharing of personal information.
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Right to restrict processing.
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Right to withdraw consent.
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Right to appeal a denied request.
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Right to manage communication preferences and unsubscribe from marketing emails.
You may exercise these rights by contacting us using the details below.
We will not discriminate against you for exercising your rights.
We may need to verify your identity before responding to your request.
Complaints
If you have complaints about how we process your personal information, please contact us using the information below.
Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.
International Users
We may transfer, store, and process your personal information outside your country of residence.
Your personal information may also be processed by staff members, service providers, and partners in other countries.
If we transfer your personal information outside Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, unless the destination country provides an adequate level of data protection.
Contact
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your rights, please contact us:
Email: support@lorattajewelry.com
Address: Rua Otto Teodoro Auler 190, Jaú, SP, 17209-660, Brazil.
For purposes of applicable data protection laws, and unless otherwise expressly stated, we are the data controller of your personal information.